HELP

Having trouble making a purchase, connecting your hardware or using your Mainstage software? We’ve got you covered with answers for common questions! Still not sure what to do? Call 1-833-PIT-TECH or e-mail us.

WHAT IS KEYBOARDTEK?

KeyboardTEK is an electronic instrument programming provider (keyboard programming, drum programming, etc). We have standing relationships with many Broadway and West End programmers and prepare their work for the secondary license rental markets. Where the original programming is unavailable, we faithfully recreate the intended by working with the original orchestrator and programmer using the original gear when at all possible.

WHO IS KEYBOARDTEK?

KeyboardTEK was founded by Taylor Williams, Ethan Deppe, and Kevin Roland, each with many years of experience in theatre, music, and business. They are the TEK in KeyboardTEK.

HOW DO I RENT PROGRAMMING FOR AN MTI SHOW?

If the show you are doing is licensed by MTI and the performance license has already been obtained, MTI has supplied your organization with an alphanumeric Access Code. If you have that code, you can enter it directly on the KeyboardTEK show page and the theater’s information will populate and your license will be automatically verified. If you do not have that code, you will have to fill out the short form at the bottom of the show page and either upload a copy of the MTI contract or click the box asking us to verify the license on your behalf which we will gladly do. You will then be taken to the payment page and upon payment, you will receive further instructions on when your files will be ready to download and instructions on downloading the programming.

The license verification usually takes 24-48 hours and once verified, you will receive an email with an invoice. Once that is paid, you will receive detailed instructions by email on when your files will be ready to download and instructions on downloading the programming.

HOW DO I RENT PROGRAMMING FOR A NON MTI SHOW?

Quite simply, browse to the show page for which you need programming and click the ORDER NOW button under the show description. There is a short form to fill out at which time you can either upload a copy of your licensing agreement or click the box asking us to verify the license on your behalf which we will gladly do. You will then be taken to the order confirmation page at which point you will submit your order for license verification. Within 24/48 hours of your order, we will verify your organizations performance license with the appropriate licensing company and you will then receive an emailed invoice as well as instructions on when your files will be ready to download.

WHEN AND HOW WILL I RECEIVE MY FILES?

Since many of the shows we rent are the original files from the original production, our licensing agreement with those programmers allows us to distribute the files 21-30 days prior to opening night. Once you have placed an order, your order confirmation will state this and you will also receive an additional email detailing when the files will be ready for download along with download instructions. Please expect to see your files 14 days before your first band rehearsal or 21-30 days prior to opening. They will be sent to the primary contact on the license contract and/or the email that was provided on the order form. If you have not received your files and your band rehearsals begin in fewer than 14 days, please email us or call us right away and we will get the programming to you immediately. Some titles are available for immediate download upon payment and we are hopeful to have agreements in place by the end of 2021 that will allow all of our shows to be downloaded immediately after license confirmation and payment.

WHY CAN’T I DOWNLOAD MY SHOW IMMEDIATELY?

The good news is that by the end of 2021 you will be able to and this question will disappear from the FAQ, but for now there are a couple of reasons. The first is that we have a standing agreement with the programmers whose shows we license that their programming will only be in the hands of the customer within 30 days of opening night although we are allowed to make certain exceptions. The second reason is that we watermark each show that goes out and that is currently a manual process. We have an automated solution for this that will debut this Fall and as long as you order the programming 30 days or less before opening night, you will we able to download the MainStage files right on the payment page. You can still order prior to the 30 days although you will not receive the download link to the files until 30 days prior to opening.

CAN I RECEIVE A REFUND FOR ANY REASON?

If you have paid for programming and not been provided a download link, you can get a refund simply by emailing or calling us. However, if a download link has been generated and emailed, we can not offer a refund for any reason.

WHAT VERSION OF MAINSTAGE WILL I NEED?

We try to keep every show’s files on the version of MainStage in which it was originally programmed, all the way back to version 3.1.1. While some shows are later than this, we try to ensure everything can run on 3.3.4. MainStage has been quite good with backward compatibility in the event you are using a newer version.

WHAT SHOULD I DO IF MY DOWNLOAD IS CORRUPT?

Please send us a message here, and we’ll get you new files ASAP!

WHAT OS X SHOULD I BE ON?

Because we do not rely on third party plugins, our programming will work on any version of OS X which hosts a compatible version of MainStage.

IS ALL THE PROGRAMMING FROM THE ORIGINAL BROADWAY PRODUCTION?

While many of our titles do feature the original programming, it is often times modified to make sure we are not violating licensing agreements, or to ensure that the programming is reliable on updated and consumer-grade software. In addition, not all shows in our catalog have had a Broadway production, or if they did it may have taken place before programming could be stored outside of the unit on which it was performed. We do our best to reach out to people with institutional knowledge of a personal title for their insights, and pay detailed attention to any recordings which can be found. On many of the titles where we don’t have the original programming, we have worked with the orchestrator and members of the original creative team to recreate what was originally done. KeyboardTEK has also done a great deal of research to understand the original hardware being used.

HOW SOON BEFORE MY FIRST REHEARSAL WILL I GET MY FILES?

Files are typically sent out 14 days before your first band rehearsal or 30 days prior to opening. If you need more time with the programming, please send us a message and we will try to accommodate your request.

DO YOU PROVIDE ANYTHING OTHER KEYBOARD PROGRAMMING?

Sure! We have drum pad programming, MalletKat programming, sweetener tracks, click tracks, SFX files, and more. In some cases we can even provide guitar amp and effects modeling programmers.

KeyboardTEK also has limited hardware rentals that can include MIDI keyboard controllers, MacBook Pro’s, audio interfaces, various pedals (patch change & expression), and even rack mounted solutions using fully spec’d Mac Mini’s. Please email or call us if you would like to inquire more about what we have.

DO YOU OFFER BACKING TRACKS?

We only prepare backing tracks by special order and with permission of the licensing company since often they already have a solution or a preferred partner that provides these for certain titles. If an original production has pre-records, however, we do our best to program and maintain those for use in a QLab file which is generally a separate rental. Speak to your license manager for help finding performance tracks if you will not have a live orchestra.

DO YOU OFFER A VIRTUAL ORCHESTRA (TAPPING)?

In the future we may be provide a method to perform our programming via tapping, but currently we are happy to encourage musicians to play these parts as written.

DO YOU HAVE A WINDOWS SOLUTION?

While we are working on some cross-platform solutions for playback, currently we only support computer-based keyboard programming for Apple computers. We are happy to work on a bespoke solution for you, or help you to find a suitable computer rental if you’d like. 

CAN YOU COMBINE THE PROGRAMMING FOR TWO KEYBOARDISTS INTO ONE FILE?

If you mean making it so that one player can perform two parts, or so that two keyboards can run off of a single computer the answer is YES! This is not, however, a standard option, and would need to be offered as a custom service. Please get in touch so we can better understand your needs.

CAN I ARCHIVE MY FILES AND USE THEM FOR CABARETS?

Our files may not be used outside of the scope of your performance license. That is to say, you may use our programming in promo recordings for your production, but not for additional unauthorized productions. You are required to delete your files at the end of your contract term. There is a hefty fine for any unauthorized use of our programming which is agreed upon in your contract as well as the Terms and Conditions prior to purchase.